Orders may be placed:
* via the Internet: www.quae.com
* by telephone: +33 1 30 83 34 14
* by mail: Editions Quae - Inra - RD 10 - 78026 Versailles Cedex - France
* by fax: +33 1 30 83 34 49
Orders are processed on receipt of payment.
The prices quoted on the website are inclusive of tax (VAT), but exclusive of postage and packing. They may be modified at any time, without prior warning, and items are invoiced at the rate applicable at the time of order.
Book sales are subject to French law, particularly the Lang Act covering minimum sales prices. The sales price, excluding postage and packing, is determined by the publisher. The price is due in full at the time of order. All orders are invoiced and payable in euros.
For customers in EU countries subject to French VAT, orders are invoiced exclusive of tax, provided customers quote their VAT number when ordering via the website.
For deliveries outside metropolitan France, customers are responsible for paying all customs duty and local taxes. We advise our customers to contact the relevant authorities in their country for information on the rates applicable.
This includes preparation of the order, packaging and postage costs. It is charged as a lump sum per order, based on a fixed sum plus a supplement depending on the number of items ordered. The amount charged varies from one geographical zone to another: see P&P charges.
P&P is charged on every order: to keep charges down, it is preferable to group orders.
If delivery has to be staggered for reasons of availability, the customer will only be charged once for P&P.
Payment may be made:
Customers should follow the instructions given (print out the confirmation of your order and send it, along with the official order form, by mail to Editions Quae - Inra - RD 10 - 78026 Versailles Cedex - France or fax to +33 1 30 83 34 49). Orders are processed on receipt of the official order form.
Deliveries are made to the customer's home address, irrespective of whether the order was placed from France or abroad.
All deliveries are made by the French Post Office (La Poste).
Orders are sent by "Colissimo suivi" within metropolitan France and "priority" elsewhere.
Delivery within metropolitan France is generally within two working days.
NB: in the case of payment by cheque, orders are not despatched until the cheque has been cashed. Please allow for this.
In the case of payment by mandat administratif, orders are despatched on receipt of the official order form. Please allow for this.
Should an item be unavailable, customers will be informed as soon as possible, by e-mail or mail. If the item is only temporarily out of stock, customers may cancel their order if they wish, by contacting customer services.
Our website, quae.com, lists items due to be published, which can be pre-ordered (at a set price). They will be despatched on publication.
If the price of an item to be published has not yet been fixed, customers may pre-reserve the item. A pro forma invoice will be sent on publication (with no obligation to buy)..
Should customers receive a damaged item or one that does not correspond to their order, we will provide a replacement or refund, provided the item is returned in its original packaging, along with the corresponding invoice, within seven days of delivery, to: Editions Quae - Service clients - Inra - RD 10 - 78026 Versailles Cedex - France.
Return postage costs will be refunded in full (standard rate), and a replacement despatched immediately.
By law, customers may return items for any reason. They should specify the reason for returning the item and return it within 7 days of delivery (in its original packaging, along with the corresponding invoice), to: Editions Quae- Service clients - Inra - RD 10 - 78026 Versailles Cedex – France.
In this case, the customer is liable for both initial delivery and return postage costs.
After a period of 7 days, the items delivered will be assumed to be satisfactory and to have been accepted by the customer.
Refunds will be made by cheque within 15 days of receipt of the returned item(s). Cash on delivery returns will not be accepted, irrespective of the reason.
These general sales conditions and rates are assumed to be expressly accepted by our customers, who acknowledge that they have read them in full and thus renounce the right to make any form of claim based on any other document, notably their own general purchasing conditions. Placing an order implies acceptance of our sales conditions.
These conditions may be modified at any time, without prior warning, by quae.com.