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Frequently asked questions


  • I am ordering on for the first time

    Find all the needed information on our page "How to order ?"

  • I am trying to find out if a book is still available.

    The book is no longer available if marked as “out of print” on our site. Do not hesitate to check whether the digital version of the book exists.


  • What are the delivery charges, please?

    In metropolitan France, the charge for parcel post delivery is €5 per book.
    Add €1 for each additional book. The delivery charges are €1 for every order over eleven copies (delivered in one batch, excluding special offers).
    For international or overseas parcel post prices, please consult the Conditions of sale or ccontact our customer service.

  • What are the delivery times, please?

    Our orders are shipped within 48 h (business days) and delivered by parcel post in 48 h (business days) in metropolitan France.
    Overseas deliveries take five to seven days and international deliveries take four to eight days (business days).

Issues encountered after purchase

  • I cannot manage to download my digital book (epub, PDF). What should I do?

    Go to "My Account", under the heading "Downloadable book" and click on “Download”. If the download does not seem to start automatically, check that the digital book is not in the “Downloads” file on your PC.
    If you have downloaded an Epub, you should ideally read this on a tablet using a reader such as Play Books.
    If you are looking at the Epub on your PC, we advise using ePub Reader in Mozilla or Readium in Chrome.
    Do not hesitate to contact our customer service if you encounter any other problems.

  • I should like an invoice for my purchase of a digital book.

    You cannot access this functionality through your customer account. Please send your request to which will send your invoice by return.

Other frequently asked questions

  • I should like to invite an author to an event (tradefair, seminar, meeting)

    Our authors often take part in events. Contact us at so that we can send them your request.

  • I would like to submit a manuscript.

    Our publishers will be glad to look at your project
    You can know more reading our page Publish with Quae.

  • I would like to translate one of your book

    Please, have a look at our page Foreign Rights

  • I am a journalist and I would like a free copy

    Please contact Ameline communication, our press contact :

Your question is not on the list?
Do not hesitate to ask us directly to this email address